Refund Policy
1. Scope
CP0 sells Pro and Legendary subscriptions through Paddle, our merchant of record. This policy describes when you can get a refund and how it is processed. It is part of our Terms of Service. Pro is 19 USD per month or 190 USD per year; Legendary is 49 USD per month or 490 USD per year. Paddle handles VAT and EU taxes at checkout.
2. 14-Day Refund Window
You may ask for a refund within 14 days of the charge. Every request is reviewed manually: refunds are never automatic, never prorated on cancel, and the EU 14-day right of withdrawal ends the moment tokens are consumed, because production (the scan and any generation it triggers) starts on purchase. Purchases with zero consumed tokens keep their statutory rights. A refunded or disputed subscription loses the paid tier immediately (downgrade plus limit clamp) while already-generated artifacts are kept. Subscription-price refunds are manual operator decisions in the Paddle dashboard; CP0 never issues them automatically from code.
3. Consumed Tokens and Failed Generations
Tokens are reserved from your balance when you start a scan. If the scan or the generation it triggers fails, the reservation is refunded automatically (no token burn) and tasks you cancel mid-run are refunded the same way. After 3 refunded failures within 24 hours, further failures burn tokens normally as an anti-abuse measure. The free plan is never charged and has nothing to refund.
4. How to Request a Refund
Email [email protected] from the address on your account, include your order receipt or invoice reference, and tell us which charge you want refunded. You can manage or cancel your subscription at any time from the Paddle customer portal; cancellation stops renewal at the end of the paid period and your access continues until then with no prorated refund. Filing a chargeback instead of asking us does not preserve access: a disputed subscription loses the paid tier immediately (see section 2).
5. Processing
Approved refunds are issued by Paddle to your original payment method. Refunds usually appear within 10 business days, but the exact timing depends on your bank or card issuer.
6. Chargebacks and Abuse
Payment disputes (chargebacks) are handled by Paddle. We may refuse a refund where there is evidence of fraud, refund abuse, or manipulative behavior, as permitted by law. Refund on failure covers genuine pipeline failures only. Legendary unlimited exports are subject to fair use: automated bulk-export abuse (scripted zip pulls beyond human use) may be rate-limited (20 exports per hour) or suspended on operator review.
7. Statutory Rights
Nothing in this policy limits your mandatory rights under the consumer protection laws of your country, including claims for faulty, misdescribed, or unavailable products or services, subject to the withdrawal waiver in section 2 once tokens are consumed.
8. Contact
Questions about this policy: [email protected].
Last Updated: September 2026